Encountered an issue with your GravoMax Fitness order? Follow this guide to quickly resolve delivery delays, missing items, or payment errors—or contact our team directly for assistance.

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Need Help Now?

Our team is ready to help with any order-related questions.

Tip: Include your order number in the email subject to speed things up.

Order Not Received

• Check your tracking link in the dispatch email—rural addresses may take longer.
• Standard delivery: 1–5 business days after dispatch.
• If you still haven’t received it, email us your order number and tracking link.

If status shows “Delivered” but the parcel is missing, please check with neighbours or around your property first.

Change or Cancel Order

• Orders that haven’t been packed can still be updated or cancelled.
• Email support@gravomaxfitness.co.nz with “Change Order #_____” in the subject line.
• Include new details and your contact number.

Once dispatched, we can’t guarantee changes, so contact us ASAP.

Wrong Address

If your order hasn’t shipped, we can update it right away. If it’s already dispatched, we’ll try to redirect it with the courier (a small redirection fee may apply).

Payment Error or Double Charge

Occasionally, banks place an authorisation hold even if checkout fails. It will clear within 1–3 business days. If a duplicate payment was made, we’ll verify and refund to your original method.

Attach screenshots of your bank record (with sensitive info hidden) for faster assistance.

Missing or Damaged Items

• Report missing or damaged items within 7 days of delivery.
• Include clear photos of packaging and affected products.
• Keep all packaging materials until we confirm next steps.

Pre-Orders & Delays

Pre-orders usually take up to 90 days if no vessel or port delay. We’ll notify you once stock arrives and ship immediately.

Assembly Service (Auckland)

We offer professional installation in Auckland starting from NZD $100 (equipment-dependent). Delivery is charged separately.

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