Yes. You can collect orders from our GravoMax showroom and warehouse at 12A Ashfield Road, Wairau Valley, Auckland 0627. Select "Pick Up" as your shipping method at checkout. We’ll email you a "Ready for Collection" notice once your order is prepared.

We deliver nationwide across New Zealand to physical addresses (no PO Boxes). Small and medium parcels are delivered by courier, while heavy or bulky equipment (such as racks, rigs and machines) is shipped via specialised freight carriers to ensure safe handling.

We typically process In-Stock orders within 1–2 business days.

Estimated transit times:
• North Island Urban: around 2–5 business days
• South Island Urban: around 3–7 business days
• Rural (RD): please allow an extra 2–3 business days
• Heavy freight / bulky items: may take up to approximately 10–13 business days depending on carrier schedules

These timeframes are estimates only and can be affected by courier capacity, severe weather, or other factors outside our control. You will receive a tracking link as soon as your order has been dispatched.

Items marked as "Pre-Order" have an estimated arrival date shown on the product page. These products are either already in transit to our Auckland warehouse or scheduled for incoming stock. We ship Pre-Order items as soon as they arrive and have passed our quality checks.

If your cart includes both In-Stock and Pre-Order items, the order may be shipped together once all items are available. For time-sensitive orders, you can place separate orders for In-Stock and Pre-Order items. For more information, see our Shipping & Pick Up page.

We stand behind our equipment quality. Many major structural frame components include extended warranties (for example, up to 10 years on structural frames where stated on the product page). Exact warranty periods and coverage can vary by product, so please refer to the warranty section on each product page and our Warranty Policy.

All warranties are provided in addition to your rights under the New Zealand Consumer Guarantees Act 1993.

For eligible purchases, we offer a 7-day change-of-mind return on unused items in resellable condition, returned with original packaging, hardware and proof of purchase.

Change-of-mind returns are not available for customised or clearly marked non-returnable clearance items, or for products that have been assembled, installed, or used.

For full details, including who pays return shipping and how faulty goods are handled, please see our Returns & Exchanges page. These store policies do not limit your rights under the New Zealand Consumer Guarantees Act.

Yes. GravoMax Fitness is a registered New Zealand business, and you will receive a full GST invoice with your order confirmation email.

We accept the same payment methods listed on our Payment Policy page, including major credit and debit cards, selected buy now, pay later options (where available), and bank transfer. All transactions are processed in NZD via secure, SSL-encrypted payment gateways.

Monkey King barbells are built with higher-tensile spring steel and a bearing system designed for dynamic Olympic-style lifting. Nova barbells provide a smooth, controlled spin that is ideal for general strength training and home gyms. Please refer to each product page for detailed specifications.

Yes. All current GravoMax barbells are designed with 50 mm sleeves compatible with standard Olympic bumper plates and collars.

Most current GravoMax racks use our standard upright and hole system with 25 mm spacing, making them compatible with a wide range of GravoMax attachments. Because specifications can vary by model and generation, please check the compatibility notes on each rack and attachment product page or contact us if you are unsure.

Our compact adjustable benches offer flat, incline, and upright positions, making them a strong choice for home or garage gyms with limited space. The best option for you will depend on your training style and available floor space — feel free to contact our team for personalised suggestions.

Yes. Professional assembly services are available for selected products in the Auckland region. We can assist with benches, racks, rigs, and larger machines. Please contact us with your address and product list so we can confirm availability and provide a quote.